Simple claims clog the same pipeline as complex ones. The bottleneck is classifying and valuing within the first hour.

Sixty to seventy per cent of claims are low complexity yet pass through the same manual pipeline as complex ones. Insurers lose 5-10 per cent of claims cost to leakage from poor initial triage. Average time from first notification of loss (FNOL) to first policyholder contact is 3-5 days. When a storm or hailstorm hits, the team goes from 100 per cent capacity to 300 per cent in hours. Manual processes do not scale.

Deloitte 2024, Lemonade, Tractable